The Director of F&B at Rembrandt elaborates on Rang Mahal’s success and offers tips for staying successful in Bangkok’s F&B scene
Innovation, creativity and quality. It sounds simpler than it is.
Rang Mahal went through challenging times after the 2008 market crash but rebounded and has continued to have success year after year. Highly supportive owners through those challenging times and a “no defeat” attitude kept us looking for solutions and driving us to excel in Bangkok's competitive Indian restaurant scene. Key factors that define our success today are consistency in the quality of products and service we offer and re-inventing and adapting ourselves to consumer trends and a strong team, to go the extra mile for our customers.
I am certainly proud to be running three restaurants that excel in their categories with some the best food and service around. Our weekend brunches in all three outlets have been super busy with guests from outside the hotel. Mexicano is a favorite for many locals to enjoy authentic Mexican cuisine with our Latin band. 1826 is sitting on the fifth spot among all bars in Bangkok on TripAdvisor in a short span of six months, and we aim to maintain that and eventually make it to number one. The next project would be the renovation of our 650 sq.m ballroom. It will start in early January 2020 and the aim is to have the best ballroom in Sukhumvit.
It boils down to a few simple things. The first is staying innovative and adapting to consumer trends. The next is maintaining consistency in the quality of products and services offered. The last, but not least, is sensible marketing.
Certain areas of Middle-East are reserved when it comes to the beverage aspect. Dubai and a few other places are surely an exception to that, but even in those places there is an imbalance between supply and demand. Bangkok has seen a continuous increase in tourist numbers, which results in new trends in the F&B scene with ever-changing consumer trends. If I had to pick one, I’d say my preference is Bangkok; the F&B scene here is surely more vibrant with all its offerings and has something for everybody.
Finding quality manpower is a big one, and it has been difficult for the past couple of years. Keeping up with the constantly changing consumer trends is also tough. The price war between venues is another big one.
We have perfected recipes over time and adapted to trends – we will continue that. I feel confident that we have the best food in town. Chef Rajan has headed Rang Mahal for the past 16 years and is very hands-on when it comes to the selection of raw materials. It’s very important that we stick to traditional methods of preparation, which is what makes us stand out.
Have a vision, do your homework and build a strong team.
We have a new general manager, Christian Bernkopf, who joined last October with a wealth of experience. We have had some of the highest occupancies in this area over the last couple of months, thanks to our team members who make returning and new guests feel at home. Surely the market will see more of Rembrandt as a brand and its famed F&B venues in the following years. There are a couple of projects in the pipeline and expansion is the vision of our owners and general manager. More details will unveil as we get closer to finalizing them.
Visit www.rembrandtbkk.com to learn more.